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Terms of Service

Last updated: 25 October 2026

New accounts: effective when you sign up. Effective for existing accounts from 23 November 2026.

These terms are an agreement between you and A.C.N. 662 869 614 Pty Ltd (ABN 44 662 869 614), trading as ComplianceApp. Please read them carefully. They explain what ComplianceApp is, who owns the reports you make, and what you and we are each responsible for. Nothing in them takes away your rights under the Australian Consumer Law (see clause 10).

1. About these terms

1.1 Who we are. "We", "us", "our" and "ComplianceApp" mean A.C.N. 662 869 614 Pty Ltd (ABN 44 662 869 614), trading as ComplianceApp, the operator of complianceapp.net and the ComplianceApp mobile apps.

1.2 When these terms apply. These terms apply whenever you use ComplianceApp, whether on the website or in the app, with or without an account, and on the Free plan or a paid plan. By creating an account, buying a plan or credit, or using ComplianceApp, you agree to these terms. If you don't agree, please don't use ComplianceApp.

1.3 Using ComplianceApp for a business. If you use ComplianceApp for a business or organisation, you agree to these terms on its behalf and confirm you are authorised to do so. In that case "you" includes that business or organisation.

1.4 Other documents. Our Privacy Policy explains how we handle personal information, and our Disclaimer and the licence credits shown with answers form part of these terms. Our Pricing page sets out the current plans, prices and credit.

1.5 Definitions. In these terms:

2. Accounts and teams

2.1 Your account. You must be at least 18 years old to create an account. The details you give us must be accurate, and you must keep them up to date.

2.2 Keeping your account secure. Each login is for one person. Keep your password and devices secure, and don't share your login. Tell us promptly at support@complianceapp.net if you think someone else has used your account. You are responsible for activity on your account unless it happened because we failed to take reasonable care.

2.3 Teams. A Team Owner can invite members, up to the seat limit of their plan, and remove them. The Team Owner is responsible for who it invites and for its members' use of ComplianceApp under the Team's plan.

2.4 Team reports belong to the Team Owner. The Reports and Your Content created in a Team's jobs belong to the Team Owner, and the Team Owner is responsible for them under clauses 6 to 8 and 11. Members create them on the Team Owner's behalf. If a member leaves or is removed from a Team, the Team's jobs and Reports stay with the Team Owner.

2.5 Using ComplianceApp without an account. You can ask some questions without signing in. These terms still apply. Some features, such as History, jobs, exports and share links, need an account.

3. Plans, credit and billing

3.1 Plans and prices. The plans, prices, included credit, top-up packs and features are as shown on our Pricing page at the time you buy. Prices are in Australian dollars and include GST where it applies.

3.2 Subscriptions renew automatically. Paid plans are subscriptions, billed monthly or annually as you choose at checkout. Your subscription renews automatically at the end of each billing period, and we charge your card for the next period, until you cancel.

3.3 Payments. Payments are processed by our payment provider, Stripe. We don't store your full card details. If a payment fails, we may retry it and tell you. If it still isn't paid, we may move your account to the Free plan until payment is made.

3.4 Credit.

3.5 Changing plans. You can change plans at any time from Account → Billing.

3.6 Cancelling. You can cancel a paid plan at any time from Account → Billing, or by emailing support@complianceapp.net. Cancellation takes effect at the end of your current billing period. You keep paid features until then, and you won't be charged again. After that your account moves to the Free plan.

3.7 Price changes. We may change our prices. We will give you at least 30 days' notice by email before a price change applies to your subscription. A new price applies from your next renewal after the notice period. If you don't want to continue at the new price, you can cancel before it applies and you won't be charged it.

3.8 Refunds.

3.9 Free plan. The Free plan is free of charge. Its features and included credit may change, and we will tell you before a change that reduces them.

4. Acceptable use

4.1 You must use ComplianceApp lawfully and in line with these terms. You must not:

4.2 If you break this clause 4, we may act under clause 12.

5. What ComplianceApp is (and isn't)

5.1 A reference tool. ComplianceApp gives general information about building rules.

5.2 Outputs can be wrong. Outputs can be wrong or incomplete. They depend on what you tell us and show us. They may not reflect the edition of the NCC, any relevant standards or the state or territory law that applies to your job on the relevant date. They may also miss local, council or project-specific requirements, or the conditions of your approved plans.

5.3 Check before you rely on an Output. Before you rely on an Output (for example to build, sign off, certify, quote, or advise a client), you must check it against:

5.4 Nothing in this clause 5 limits your rights under clause 10.1.

6. Who owns what

6.1 You own your Reports. You create your Reports: you choose what to ask, which photos and job details to include, and what to save, export, edit and share. As between you and us, you own each Report you create (or, for a Team, the Team Owner does, under clause 2.4). We do not claim ownership of your Reports.

6.2 Your Content stays yours. You keep all rights you have in Your Content, including your site photos, markup, notes, job and client details, and your logo.

6.3 Wording we wrote: your free, permanent licence. Reports include explanations, summaries and layouts written or generated by ComplianceApp. To the extent we have any rights in that wording as it appears in your Report, we give you a permanent, irrevocable, worldwide, royalty-free, non-exclusive licence to use, copy, edit, publish and distribute it as part of, or derived from, your Reports. This includes use for commercial purposes and giving it to your clients. The licence continues after your subscription or account ends.

Because similar questions can produce similar answers, other users may receive similar or identical wording, and we may keep using it. The licence does not cover our software, apps, templates, branding, reference library or library notes, except as they appear in your Report.

6.4 Third-Party Material stays with its owners.

6.5 Our service. Apart from the licence in clause 6.3, these terms do not give you any rights in ComplianceApp's software, apps, design, name, logo, reference library or library notes. We give you a limited, non-transferable right to use ComplianceApp in line with these terms and your plan while your account is open.

6.6 Feedback. If you send us suggestions or feedback, we may use them without any obligation to you.

7. Your Reports and share links: your responsibility

7.1 You are responsible for your Reports. You are solely responsible for your Reports: their content, how you use and rely on them, any edits you make, who you give them to, and what you or anyone you share them with does with them. This includes Reports you brand with your own name or logo.

7.2 Checking before use. Clause 5.3 applies to every Report. If you give a Report to a client, builder, owner, certifier or authority, you are responsible for making sure it is accurate and suitable for that purpose, and for any advice you give with it.

7.3 Editing and credits. Text and Word downloads can be edited. If you edit a Report, or remove, change or hide its disclaimer, licence credits, source references or "Prepared by" footer, you are responsible for the result. You must not:

7.4 Export footer. Exported Reports carry a footer naming you (or your organisation) as the person who prepared the Report, together with the disclaimer and licence credits. If you have set up branding, the footer shows your branding.

7.5 Share links. When you create a share link, anyone who has the link can view that answer's share page without signing in until the link expires or you turn it off.

7.6 Client and personal details.

7.7 Our right to remove public access. We may turn off a share link, or remove a Report from public view, if we reasonably believe it breaches these terms, someone else's rights or the law. We will tell you when we reasonably can.

7.8 Our own errors. Nothing in this clause 7 makes you responsible for errors in an Output we generated. Your rights for those are in clause 10. This clause means that once you choose to use, edit or share a Report, how you do that is up to you and is your responsibility.

8. What you let us do with your content

8.1 Licence to provide the service. You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, back up, format, transmit and display Your Content and your Reports, as needed to provide, secure and support ComplianceApp. This includes:

8.2 Improving ComplianceApp and its AI.

8.3 How to opt out. You can opt out of the uses in clause 8.2 at any time:

Opting out applies to content from then on, and to existing content that has not yet been used. It does not change how we provide the service to you.

8.4 When the licence ends. This licence ends for any item when you delete it, or when you delete your account, except that:

8.5 Your promise. You promise that you have the rights needed to give us this licence, and that Your Content does not infringe anyone's rights or break the law.

8.6 Privacy. We handle personal information in line with our Privacy Policy.

9. Third-party services and AI

9.1 AI services. ComplianceApp uses third-party AI services to produce Outputs. Those services may be located overseas, and they may run web searches based on your question. Our Privacy Policy explains what we send them and what we don't.

9.2 Other services. We also use third-party services for hosting, email, payments, analytics and app notifications, as described in our Privacy Policy. App stores and their operators (such as Apple and Google) are not parties to these terms and are not responsible for ComplianceApp, but you must also follow their terms when you use our apps.

9.3 Those third parties take on no obligations to you under these terms. We remain responsible to you for the ComplianceApp service under these terms and the law.

9.4 Links and sources. Outputs may refer or link to third-party websites and documents. We don't control them and are not responsible for their content or availability.

10. Consumer law and our liability

10.1 Your consumer rights. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that we will provide them with due care and skill. Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.

10.2 Limiting remedies where the law allows. If our services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then, to the extent the law allows, our liability for failing to meet a consumer guarantee is limited, at our option, to:

This clause does not apply where it would not be fair or reasonable for us to rely on it.

10.3 Other liability. Subject to clauses 10.1, 10.2 and 10.4, and to the extent the law allows:

10.4 What we don't limit. Clause 10.3 does not limit:

10.5 Contribution. Each party's liability is reduced to the extent the other party (or its people) caused or contributed to the loss.

11. Your indemnity

11.1 If you use ComplianceApp in the course of a business, you agree to compensate us for any amount we have to pay a third party (including reasonable legal costs) on a claim by that third party, to the extent the claim arises from:

11.2 Limits. Your obligation under clause 11.1:

11.3 How claims are handled. We will tell you promptly about any claim, let you have a say in how it is handled, not settle it in a way that adds to your obligation without your consent (which you won't unreasonably withhold), and take reasonable steps to reduce the loss.

11.4 Personal use. This clause 11 does not apply to individuals using ComplianceApp for personal, domestic or household purposes, such as an owner-builder working on their own home.

12. Suspension and closing your account

12.1 Closing your account. You can delete your account at any time in the app (Account → Delete account) or on the web at /account/delete/. Cancel any paid plan first (clause 3.6); deleting your account also ends any subscription.

12.2 What happens to your data.

12.3 When we may suspend or close your account. We may suspend or close your account, or limit your access, if:

Where it is reasonable and lawful, we will tell you first, explain why, and give you a chance to respond.

12.4 If we stop providing ComplianceApp. We may stop providing ComplianceApp, or a plan, by giving you at least 30 days' notice. Clause 3.8(c) then applies.

12.5 Getting your Reports out.

12.6 Clauses 6, 7, 8.4, 8.5, 10, 11 and 14 continue after your account ends.

13. Changes to the service and these terms

13.1 Changes to the service. We regularly improve ComplianceApp, update our reference library as new editions of the NCC, Standards and state rules are adopted, and change features. We won't make a change that materially reduces the core features of your paid plan during a billing period you have already paid for. If we need to, we will tell you, and you can cancel and receive a refund of prepaid fees for the unused period.

13.2 Availability. We aim to keep ComplianceApp available, but it may sometimes be unavailable for maintenance, updates or reasons outside our control. We will try to give notice of planned maintenance.

13.3 Changes to these terms. We may update these terms. If a change materially affects you, we will tell you at least 30 days before it takes effect, by email or in the app. If you don't agree, you can cancel before the change takes effect and receive a pro-rata refund of any prepaid fees for the unused period. Other changes (such as clarifications or new features) take effect when we publish them. The "Last updated" date at the top shows the current version.

13.4 Transfer. We may transfer our rights and obligations under these terms to a business that takes over ComplianceApp, if we tell you and the new operator agrees to be bound by these terms. You can cancel if you don't agree, and clause 3.8(c) applies. You may not transfer your account without our consent.

14. Governing law and disputes

14.1 Governing law. These terms are governed by the law of Western Australia. You and we submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts that can hear appeals from them.

14.2 Talk to us first. If you have a complaint or dispute, please contact us first at support@complianceapp.net. We will try to resolve it within 30 days. This does not stop you from contacting a consumer protection agency (such as the ACCC or Consumer Protection WA, or the equivalent in your state) or starting legal proceedings.

14.3 General.

15. Contact

A.C.N. 662 869 614 Pty Ltd (ABN 44 662 869 614), trading as ComplianceApp

We send notices to the email address on your account, so please keep it current. You can send notices to us at support@complianceapp.net.

See also our Privacy Policy and Disclaimer.

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